In case you are not satisfied with your order you can send it back to us within 14 days. We would be grateful if you could send it back shortly after receiving.
Information for a return:
1. Please remember the revocation in writing via mail before sending back at email@example.com. An informal mail with detailed information about the article (item number, colour, size) is sufficient. Alternatively you can use our withdrawal form on our web page.
2. The returned items must be unworn, unwashed, in immaculate condition and with tag, otherwise we cannot take the return back.
3. Please enclose the sent delivery note with the return and mark the items you send back. (Without enclosed note your return can not be assigned for a refund)
4. The buyer has to bear the return cost.
5. Please return the products in an insured parcel (registered mail), marked as return to this address:
5.1. For all customers outside EU: Please attach our custom documents on the outside of the return parcel and mark on the bill what you are return.
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Nina Hertel-Bohn und Vroni Hertel GbR
P.S. We would appreciate it if you could give us some information why you return the articles
(too large / too small / does not fit / I do not like / I do not like the colour ... )
A exchange is only possible for the same item in a different size, not for a different article. If you require a different size please send us a mail first, so we can reserve the article for you. We send it off as soon as your return arrived. For other items place a new order please, since they cannot be set off against each other.